FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Orders are normally processed and shipped within 2–3 business days. After your order has been shipped, estimated delivery times are generally 5–21 business days, depending on the destination and shipping carrier. Delivery times are estimates and may vary due to carrier delays, holidays, weather, customs, or other circumstances beyond our reasonable control.
WHERE DO YOU SHIP, AND HOW MUCH DOES SHIPPING COST?
We currently ship within Canada / worldwide. Free shipping is available on all orders unless otherwise stated at checkout. For international orders, customers may be responsible for applicable customs duties, import taxes, or other charges imposed by the destination country.
WHERE IS YOUR COMPANY LOCATED?
Our business is based in Ontario, Canada. Business Name: gpzoralevel.com
WHO DELIVERS MY ORDER?
Your order may be delivered through a postal service or another shipping carrier selected by us. When tracking is available, tracking information will be provided to you by email.
WHAT ARE THE DELIVERY HOURS?
Delivery times depend on the operating hours and delivery procedures of the shipping carrier serving your area.
WHAT HAPPENS IF NO ONE IS HOME?
Depending on the carrier and the size of your package, your order may be left in a safe location, placed in your mailbox, or taken to a local pickup location. If a delivery attempt is unsuccessful, the carrier may provide instructions for arranging another delivery or picking up the package.
I ENTERED THE WRONG SHIPPING ADDRESS. WHAT SHOULD I DO?
If your order has not yet been shipped, please contact us immediately at goperou01@gmail.com. We will do our best to update the shipping information before the order is dispatched. Once an order has been shipped, we may not be able to change the delivery address. If the package is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply where permitted by law.
IS YOUR WEBSITE SECURE?
We take reasonable measures to protect information transmitted through our website. Our online store is powered by Shopify, and payments may be processed through secure third-party payment providers such as PayPal, Shopify Payments, Stripe, or other providers available at checkout. Please note that no method of transmission or electronic storage can be guaranteed to be completely secure.
WHAT PAYMENT METHODS DO YOU ACCEPT?
The payment methods currently available will be displayed at checkout. Depending on availability, you may be able to pay by: Credit card Debit card PayPal Other payment methods offered through Shopify We do not accept payment methods that are not displayed or offered at checkout.
WHAT IF I AM NOT SATISFIED WITH MY PRODUCT?
We want you to be satisfied with your purchase. You may request a return within 14 days of receiving your order, provided the product meets the requirements of our Return & Refund Policy. Unless otherwise required by applicable law: The product must be unused and in its original condition. The customer is responsible for return shipping costs for voluntary returns. A refund will be processed after the returned product has been received and reviewed. Refunds are normally issued to the original payment method. Important: Nothing in this policy limits or excludes any consumer rights or remedies that cannot legally be excluded under applicable Ontario or Canadian law. For complete information, please see our Return & Refund Policy.
WHAT IF MY PRODUCT ARRIVES DAMAGED OR I RECEIVE THE WRONG PRODUCT?
Please contact us at goperou01@gmail.com as soon as reasonably possible after receiving your order. Include your order number and, if requested, photographs showing the product and packaging. We will review the situation and work with you to provide an appropriate solution in accordance with our policies and applicable law.
DO YOU HAVE MORE QUESTIONS?
If you have any additional questions, please email us at: goperou01@gmail.com. We will be happy to assist you.
