SHIPPING POLICY

SHIPPING POLICY

Thank you for shopping with gpzoralevel.com. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing

Orders are generally processed within 2–3 business days. Orders placed on weekends or holidays may begin processing on the next business day. Processing times may occasionally be longer during sales, holidays, or periods of unusually high order volume.

2. Delivery Times

After your order has been processed, estimated delivery time is generally: 5–21 business days, depending on the destination and shipping carrier.

These are estimates only and are not guaranteed delivery dates. Delivery may take longer because of weather, customs, carrier delays, holidays, incorrect addresses, or other circumstances outside our reasonable control.

3. Where We Ship

We currently ship worldwide. Available shipping destinations and shipping options will be shown at checkout.

4. Shipping Costs

Shipping costs will be displayed at checkout unless your order qualifies for free shipping. We reserve the right to change shipping rates or promotional shipping offers at any time. Changes will not affect an order that has already been accepted.

5. Shipping Carrier

Orders may be delivered by Canada Post, another postal service, courier, or another shipping carrier selected for the order. Where tracking is available, tracking information may be provided by email.

6. Delivery Hours

Delivery times and hours are determined by the shipping carrier and may vary by location. We cannot guarantee a specific delivery time.

7. If You Are Not Home

If no one is available when delivery is attempted, the carrier may:

  • Leave the package in a safe location;
  • Leave it in a mailbox where permitted;
  • Leave a delivery notice; or
  • Take the package to a designated pickup location.

These procedures are determined by the carrier.

8. Incorrect Shipping Address

Please make sure that your shipping address is correct before completing your purchase. If you entered an incorrect address, contact us as soon as possible at goperou0!@gmail.com. If your order has not yet been shipped, we will make reasonable efforts to update the address. Once an order has been shipped, we may not be able to change the delivery address. Additional shipping or reshipping costs may apply where an incorrect address was provided by the customer.

9. Lost or Delayed Packages

If your package appears to be delayed, please check the tracking information first. If you believe your package has been lost, contact us at goperou01@gmail.com and we will work with the shipping carrier where appropriate.

10. Damaged Packages

If your package arrives damaged, please contact us as soon as possible. We may request photographs of the package and the product so that we can investigate the issue and determine the appropriate solution.

11. International Orders

For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination. Unless otherwise stated at checkout, these charges may be the responsibility of the customer. International delivery times may also be longer because of customs processing.

12. Delivery Estimates

Delivery estimates are provided for convenience only. We are not responsible for carrier delays or circumstances outside our reasonable control. However, we will make reasonable efforts to assist customers when a shipping problem occurs.

13. Contact Us

If you have questions about shipping, please contact us at goperou01@gmail.com