RETURN & REFUND POLICY

RETURN & REFUND POLICY

At gpzoralevel.com, we want you to be satisfied with your purchase.

This Return & Refund Policy explains when and how you may request a return or refund.

1. Return Period

You may request a return within 14 days of receiving your order, subject to the conditions below and any rights provided by applicable consumer protection legislation.

2. Return Conditions

To be eligible for a voluntary return, the product should generally be:

• Unused;
• In its original condition;
• In its original packaging where applicable; and
• Accompanied by proof of purchase.

Certain products may not be eligible for return because of their nature, including products that are personalized, opened for hygiene reasons, or otherwise excluded where permitted by law.

If a product is excluded from voluntary returns, this does not affect any statutory rights you may have regarding defective, damaged, or misrepresented products.

3. How to Request a Return

Before sending an item back, please contact us at: goperou01@gmai.com.

Please include:

• Your name
• Order number
• Product name
• Reason for the return
• Photos, if the product is damaged or incorrect

We will provide return instructions where your return is approved.

4. Return Shipping Costs

For a voluntary return because you changed your mind or no longer want the product, the customer may be responsible for return shipping costs unless otherwise stated.

If the product is defective, damaged on arrival, or we sent the wrong product, please contact us before returning it so we can determine the appropriate solution.

5. Refunds

Once we receive and review the returned product, we will notify you whether the refund has been approved.

Approved refunds will normally be issued to the original payment method.

Processing time may vary depending on your payment provider or financial institution.

6. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide photographs and your order number.

Depending on the circumstances, we may offer a replacement, repair, refund, or another appropriate remedy.

7. Missing Items

If an item is missing from your order, contact us at goperou01@gmail.com as soon as possible.

We will review the order and shipping information and work with you to resolve the issue.

8. Exchanges

Exchanges may be available depending on the product and inventory.

Please contact us before sending a product back to determine whether an exchange is possible.

9. Final Sale Items

If an item is clearly identified as Final Sale at the time of purchase, it may not be eligible for a voluntary return or exchange, except where applicable law provides otherwise.

10. Products With Hygiene Restrictions

For health, hygiene, or safety reasons, certain products may not be eligible for return once opened or used, where permitted by applicable law.

Any applicable restrictions will be disclosed on the product page or before purchase where reasonably possible.

11. Refund Delays

If you have been notified that a refund has been issued but have not received it, please first check with your bank or payment provider.

If the refund still has not appeared after the applicable processing period, contact us at goperou01@gmail,com.

12. Consumer Rights

This Return & Refund Policy does not limit or exclude any rights or remedies you may have under applicable Canadian or provincial consumer protection laws.

Where applicable law provides a remedy that is more favorable to the customer than this policy, the applicable law will prevail.